Returns & Refunds.

You can return most products within 7 days of delivery, provided they are unused, in original condition, and in original packaging with all accessories included.

To start a return, email officialkarvex@gmail.com or message us on Facebook with your order number. Our team will share the return address or arrange a pickup where available.

For hygiene and safety, we can’t accept returns on opened personal-use items (such as in-ear earbuds with breached seals) unless they are faulty.

Items damaged by misuse, water exposure beyond rated limits, or unauthorized modification are not eligible.

If you receive a defective, damaged or incorrect product, contact us within 48 hours of delivery with photos or a short video. We will replace the item at no cost or issue a full refund — including any delivery fees you paid.

This commitment never expires within the first 30 days for manufacturing defects.

Once your return reaches our studio and passes inspection (1–2 business days), refunds are issued within 5–7 business days.

Cash on Delivery orders are refunded via bKash, Nagad or bank transfer — your choice. Online payments are refunded to the original payment method where the gateway supports it.

Need a different size or color? Exchanges follow the same 7-day window. We ship the replacement as soon as your return is checked in — often before the courier hands it back to us.

Every product at KARVEX is verified before listing. If your experience ever falls short of that standard, email us — a real person will own the issue until it’s resolved.